Delete your account
You can delete your Support Buying Black account and your data at any time. This page explains how, and exactly what happens to your information.
Applies to the SBB Platform app (com.sbbplatform.mobile) and to supportbuyingblack.com.
How to delete your account
In the app
Open Settings, then Account, then Delete Account. You will be asked to type DELETE to confirm.
On the web
Sign in, then go to Settings → Privacy and choose Delete Account.
By email
If you cannot sign in, email privacy@supportbuyingblack.com from the address on the account and ask us to delete it. We may need to verify that the account is yours before we act.
What gets deleted
- Your profile — name, username, bio, photo, date of birth, gender, location, website and social links
- Your posts, comments, replies and stories
- Your likes, bookmarks, follows and blocked-user list
- Your app settings and preferences
- Your messages
- Your marketplace listings
- Your login itself, so the email address can no longer be used to sign in
Deletion is permanent. There is no undo, and we cannot restore an account once it has been deleted.
What we keep, and why
A small amount of information survives deletion because we are required to keep it. Where we keep a record, we remove the link to you wherever the law allows.
- Order and payment records
- Tax, accounting and dispute-resolution obligations require these to be kept. They are unlinked from you where the law allows.
- Payout and earnings ledger entries
- Financial records tied to money that actually moved. The user reference is cleared; the transaction stays.
- Aggregated, non-identifying statistics
- Counts and totals that contain no personal data and cannot be traced back to you.
How long it takes
Your profile, content and login are removed immediately when you confirm. Copies held in backups and in our media storage are cleared within 90 days. If you asked by email, we act within 30 days of verifying the request.