Support
Get help with the Support Buying Black app and website — account access, orders and payments, reporting a business or user, account deletion, and anything else you need. A real person on our support team will answer you.
Email support
The fastest way to reach us. Email our support team directly at:
support@supportbuyingblack.comPlease include your account email and, for order questions, your order number so we can help you faster.
Response time
Within 24 hours
We reply to every support request within 24 hours (one business day). Support is available Monday through Friday, 9am – 5pm US Central Time.
Common issues
Answers to the questions we are asked most often about the app.
Account access and sign-in
Can't sign in, forgot your password, or need to verify your email? Reset your password from the sign-in screen, or email us and we'll help you recover your account.
Reset your passwordOrders and payments
Questions about an order, a payment, a refund, or a marketplace transaction? Review our Terms of Service for purchase and refund terms, then email support with your order details.
Terms of ServiceReporting a business or user
Report abuse, fraud, a policy violation, or a security concern. Reports are reviewed by our moderation team, and you can also report content directly from the app.
Report an issueDeleting your account
You can permanently delete your account and its data at any time from Settings > Account > Delete Account in the app. You can also email support and we will delete it for you.
Data and deletion policyMore ways to get help
Help articles, answers, and the policies that govern the platform.
Still need help?
Email us at support@supportbuyingblack.com or use the contact form and we will get back to you within 24 hours.